Customer Reviews and Testimonials

With over 186 years of combined industry experience, we live by our standards of providing a simple gimmick-free experience. At OnPoint Energy, we are confident you’ll be happy with your service. That’s why we offer a 30-day satisfaction guarantee. Check out what our customers have to say about our service.

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If you’re not using OnPoint, you’re just wrong!!!!!! I truly can’t say enough about this amazing new company. Since switching to OnPoint I have had nothing but a pleasant and EASY experience. From their personalized customer service (Marguerite is awesome to work with) to setting up auto pay for my account, everything has been a seamless and EASY process. In this high paced world we live in, life is so busy and hectic, and to have a utility provider that I trust and makes my experience EASY is such a breath of fresh air. Im there to stay!

Rob L.

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The name says it all! OnPoint has been “On Point” since I signed up. I switched almost 6 months ago from a well known and large competitor in the Houston area and am saving between $50-75 per month on average with this company based on kwh usage. Service has been super smooth from day 1 and they’ve responded quickly to the couple inquiries I’ve had. Online portal is easy to use to make payments as well. I’d strongly recommend them to anyone looking for fast, reliable and affordable electricity service.

Mark P.

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I signed up with Onpoint recently and everything has been great so far. I was getting charged 17 cents from my other provider and this company helped cut my bill in almost half. I was dreading taking care of this but they made the process pretty seamless and straight forward. I am here to tell anyone who has no idea where to start with switching that they dont have to look any further than here!


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Excellent Customer Service! I encountered a problem while attempting to make an online payment. Unfortunately, the call center couldn't offer immediate help. However, I decided to reach out to their customer service via email, and to my surprise, I received a prompt call back from their main office within minutes. Together, we identified and resolved the issue efficiently. I must commend their outstanding attitude and commitment to providing top-notch customer service. Kudos to them for a job well done!

Clint Y.

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I was paying over 19 cents a kilowatt and when I switched to OnPoint, they cut my bill in half. It was super easy to sign up and the welcome packet is very clear and explanatory. Great customer experience! Thanks so much for making what is usually a daunting process easy breezy!

Kathryn M.

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I signed up with OnPoint Energy roughly 3 months ago; zero issues. They made the transfer from my previous provider seemless and simple. Service, pricing, and billing "On point"!!!!

Neil S.

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